Privacy Policy

1. Who We Are

We are a UK basement engineering and construction contractor, delivering shell & core basement structures and associated temporary works, excavation and waterproofing coordination. We are the data controller responsible for personal information collected via this website and enquiries.

2. Information We Collect

We may collect the following categories of personal data:

• Identity & Contact Information – name, email address, phone number, correspondence address, property address (where relevant to your enquiry).
• Enquiry & Project Information – information you provide about your property, proposed works, constraints (e.g., access/logistics), preferred timelines, budgets (if provided), and any other details you choose to share.
• Communication Records – emails, web form messages, call notes, and meeting notes when you contact us.
• Technical / Usage Information – IP address, device and browser information, referring pages, pages visited, approximate location (derived from IP), and interactions with our website.

Special category data: We do not aim to collect special category personal data (e.g., health data). Please do not send it to us unless it is strictly necessary. If you choose to provide it, we will handle it in line with applicable law.

3. How We Use Your Information

We use personal data to:

• Respond to enquiries, arrange calls/visits, and provide estimates or quotations.
• Assess feasibility and risk at a high level (e.g., construction constraints, logistics, neighbour considerations) based on the information you provide.
• Deliver and manage services, including project administration and communications.
• Improve our website, content and services (e.g., understanding what pages are most useful).
• Send service-related communications (e.g., updates about your enquiry).
• Send marketing communications only where you have opted in (you can opt out at any time).
• Meet legal, regulatory, insurance and contractual obligations, and establish/defend legal claims where necessary.

4. Legal Basis for Processing

Under UK GDPR, we rely on one or more of the following lawful bases:

• Consent – where you have given clear permission (e.g., optional marketing communications; non-essential cookies).
• Contract – where processing is necessary to take steps at your request before entering a contract, or to perform a contract with you.
• Legal obligation – where we must comply with UK law (e.g., tax, accounting, or regulatory obligations).
• Legitimate interests – for running and improving our business, responding to enquiries, maintaining website security, preventing fraud/abuse, and improving user experience (balanced against your rights).

You can ask for more information about our legitimate interests assessments by contacting us using the details below.

5. How We Share Your Information

We do not sell your personal data. We may share it where necessary with:

• Professional project parties – such as architects, engineers, surveyors, CSSW waterproofing specialists, and specialist subcontractors/suppliers (only where needed to progress your enquiry or deliver works).
• Professional advisers – such as legal advisers, accountants, insurers, and brokers.
• Service providers – including website/IT hosting, email systems, analytics providers, and CRM tools (under appropriate contractual terms).
• Authorities and regulators – where required by law or to protect rights, safety, and property.

Where we use processors (service providers acting on our instructions), we require appropriate safeguards and data protection clauses.

6. International Transfers

Some of our service providers may process personal data outside the UK (for example, cloud hosting, analytics, or email providers). Where this happens, we ensure appropriate safeguards are in place, such as the UK Addendum to the EU Standard Contractual Clauses, or other approved transfer mechanisms.

7. Data Retention

We keep personal data only as long as necessary for the purposes described in this Policy, including legal and accounting requirements. Typical periods are:

• Enquiries – up to 24 months from last contact (to manage follow-ups and business records), unless you ask us to delete it earlier (where applicable).
• Project / contractual records – typically up to 7 years after completion (for legal, tax, insurance and contractual purposes).
• Marketing records – until you withdraw consent or unsubscribe.

We may retain data longer where necessary to establish, exercise or defend legal claims, or where we are required to do so by law.

8. Cookies & Website Tracking

We use cookies and similar technologies to provide core website functionality, keep the site secure, understand performance, and (where enabled) measure marketing effectiveness.

• Necessary cookies enable core website features and security.
• Analytics cookies help us understand visitor behaviour (only with consent).
• Marketing cookies may be used for advertising measurement and targeting (only with consent, if applicable).

You can control or disable cookies in your browser settings. For more details, see our Cookie Policy.

9. Data Security

We implement appropriate technical and organisational measures to protect personal data against loss, misuse, unauthorised access, alteration, or disclosure. Access is limited to those who need it for legitimate business purposes.

No method of transmission over the internet is completely secure. We work to protect your data, but we cannot guarantee absolute security.

10. Your Rights (UK GDPR & Data Protection Act 2018)

You have the right to:

• Request access to your personal data.
• Request correction of inaccurate or incomplete information.
• Request erasure of your data (where applicable).
• Object to processing or request restriction of processing in certain circumstances.
• Request data portability where processing is based on consent or contract and carried out by automated means.
• Withdraw consent at any time (where we rely on consent, such as marketing and non-essential cookies).
• Lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

Some rights are subject to exceptions and limitations under UK GDPR. We may need to verify your identity before responding to a request.

11. Third-Party Links

Our website may link to other sites. We are not responsible for their privacy practices or content. Please review the privacy policies of any third-party sites you visit.

12. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, please contact us using the details above.